Privacy Policy - Balham House Clearance

Introduction

At Balham House Clearance, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you engage with our services.

Our Commitment to Your Privacy

Your privacy is of utmost importance to us. We strive to maintain the confidentiality and security of your personal information by implementing robust data protection measures.

Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, address, phone number, email address.
Service-Related Information: Details about the house clearance services you require.
Payment Information: Billing details necessary to process your payments.
Usage Data: Information on how you access and use our services.

How We Use Your Information

We utilize your information for the following purposes:

Service Provision: To deliver the house clearance services you have requested.
Communication: To communicate with you regarding your inquiries, service updates, and important information.
Payment Processing: To process transactions and manage billing.
Improvement of Services: To analyze usage patterns and enhance our offerings.
Compliance: To adhere to legal requirements and protect our rights.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following cases:

Service Providers: Trusted third parties who assist us in operating our services, conducting our business, or servicing you, provided that these parties agree to keep this information confidential.
Legal Requirements: When required by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, secure servers, and regular security assessments to protect against unauthorized access, alteration, disclosure, or destruction of your data.

Your Rights

You have the right to:

Access: Request copies of your personal data.
Rectification: Request correction of any inaccurate or incomplete information.
Erasure: Request deletion of your personal data under certain circumstances.
Restriction of Processing: Request the limitation of processing your personal data.
Data Portability: Request the transfer of your data to another party.
Objection: Object to certain types of processing of your personal data.

To exercise these rights, please contact us in accordance with the guidelines outlined in our communication policies.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our services, remember your preferences, and improve our user interface.

Types of Cookies We Use

Essential Cookies: Necessary for the basic functioning of our website.
Performance Cookies: Collect information about how you use our website to improve functionality.
Functionality Cookies: Remember your preferences and settings.
Targeting Cookies: Used to deliver personalized content and advertisements.

Third-Party Services

Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the content, privacy policies, or practices of these third parties.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using our services, you consent to the transfer of your information to countries outside of your home country, which may have different data protection laws.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data.
Performance of a Contract: Processing necessary for the performance of a contract with you.
Legal Obligations: Compliance with legal obligations.
Legitimate Interests: Processing necessary for our legitimate interests, provided your rights do not override these interests.

Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that produces legal effects or significantly affects you.

Your Consent

By using our services, you signify your acceptance of this Privacy Policy. If you do not agree with our policies and practices, do not use our services. Your continued use of the services following the posting of changes to this policy will be deemed your acceptance of those changes.

Third-Party Links

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and implementation. The DPO ensures compliance with privacy laws and regulations.

Feedback and Inquiries

We welcome your feedback regarding our Privacy Policy. Please reach out to us through our designated communication channels for any questions or concerns related to your privacy.

Complaints

If you believe that your data has been handled in a way that does not comply with this Privacy Policy or applicable laws, you have the right to lodge a complaint with the appropriate supervisory authority.

Data Breaches

In the event of a data breach, we will promptly notify affected individuals and relevant authorities as required by law. We will take all necessary steps to mitigate the effects of the breach and prevent future occurrences.

Consent Withdrawal

You may withdraw your consent to our processing of your personal data at any time. However, withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

Policy Acceptance

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. It is your responsibility to stay informed about any changes to this policy.